FAQs (Frequently Asked Questions)
How much does counseling cost?
The cost varies depending on the psychologist (professional) you choose.
Do you accept insurance?
Socoon doesn’t accept any insurance directly. Payment is due at the time of service, but we can provide all the necessary paperwork for our clients to be reimbursed by their insurance provider.
Where are you located?
Dar Al Baraa Medical Centre, Building 175, Street 1, Block 1A, Jabriya, Kuwait
What are the working hours?
Our working hours are Sat- Thu from 9:00 am to 7:00 pm.
Does Dr Khaled Al-Saleh Clinic offer online counseling sessions?
Yes, we do offer online counseling sessions.
How long do I have to wait to be assigned a counselor?
Typically, the wait time is minimal, but it depends on the counselor’s schedule and availability. Rest assured we strive to minimize your wait time.
Do you offer counseling sessions in the evenings and weekends?
Yes, we do offer counseling sessions during evenings and weekends through our online platform.
Can I pick the therapist I would like to work with myself?
Yes, of course, you can choose the therapist you would like to work with.
What if I’m not satisfied with the care I receive?
If you are not satisfied with the care you receive, please address your concerns to our support team, and they will promptly assist you.